FAQs

1. What is the return policy?

RETURNING GOODS
Before returning any item to Merlan Scientific, please call for a Return Authorization Number. Shipments received without authorization may be refused.

RE-STOCKING CHARGE
A Re-Stocking charge of 20% will be applied to goods that were originally shipped according to the customer’s specification and where no cancellation has been received prior to shipment. Please quote your Return Authorization Number. Returns must be shipped (prepaid) to: Merlan Scientific 807 Fenmar Dr. Toronto ON M9L 1C8

Living items ship Mondays/Tuesdays only via FEDEX Priority (approx. 1-2 business days delivery) Stock items can be shipped direct to customer via FEDEX economy (approx. 3-5 business days delivery) OR on our consolidated truck (approx. 10-14 business days delivery) Please call/email 1-800-387-2474/info@merlan.ca for a shipping quote

Living items deliver 1-2 business days from shipping date (Monday/Tuesday) Stock items deliver depending on which method is selected. Tracking is always sent when order is on its way.

Call/email us at 1-800-387-2474/orders@merlan.ca.  Please have order # available.

807 Fenmar Dr. Toronto ON M9L 1C8

These are US government required inspections for export. An inspection is per order, not per item, although fish & wildlife and Phytosanitary inspections are separate fees. (ie. You can have both inspections required for different items on one order).

Yes, we do curb side pickup.  We will call when your order is ready for pickup at our Toronto location.

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